Privacy Notice

To support our customers with timely service updates and appointment reminders, Partners IT Group uses SMS (text messaging) as part of our communications. By opting in to receive messages, customers agree to receive non-marketing texts related to their services, including order confirmations, support follow-ups, and scheduling alerts.

• SMS consent is never shared with third parties or affiliates for marketing purposes.
• Message frequency varies based on activity.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. For help, reply HELP or visit www.partnersitgroup.com.

Partners IT Group is a certified distributor of electronic components and various products, based in the USA with branch or affiliate companies globally.

For additional details about Partners IT Group, please refer to the "About Partners IT Group" section on our website.

The categories of personal information we gather about you include:

Voluntarily Provided Information
Our website or services may prompt you to voluntarily supply us with personal data. This could be to set up an account, fulfill an order, subscribe to our newsletters or communications, or submit inquiries. For instance, you might provide your contact details, participate in contests or promotions, request stock updates, complete surveys, register for webinars, or communicate with us via email or feedback. We also collect financial details like credit card information for purchases.

Comments posted on our site may have associated data saved, such as your username and the comment’s timestamp. Our online customer support chat may collect information like chat records and login details for quality assurance, including third-party cookies, with our chat service provider accessing or storing this information.

Public submissions on our site will display your name alongside your contribution.

You'll be informed about the specific personal information requested and its intended use at the point of collection (if not already apparent).

Automatically Collected Information
When you visit our site or use our services, we, along with our third-party partners, automatically record certain information from your device. In some jurisdictions, this data might be considered personal under data protection laws.

Automatically gathered data can include your IP address, device and browser type, operating system, visit timings, referral sources, subsequent site visits, search queries, geographical location, and technical details. It also covers interactions with our site, like viewed pages, searches, and clicked links, alongside site usage, transaction details, account activity, and web server logs.

This information helps us understand our visitors' preferences, origins, and interests on our site. It's used for analytics, enhancing our site and service quality, and bolstering site security, including fraud and threat detection.

Some data is essential for the site's functionality, collected via cookies and tracking technology detailed in the "Cookies and similar tracking technology" section.

We might also use personal data for related purposes like data anonymization or de-identification, without attempting to re-identify such data later.

Third-Party Source Information
Our site may link to or integrate with third-party content and services. Occasionally, we receive personal data about you from external sources, including suppliers, analytics services, and social media platforms like YouTube, Facebook, Twitter, LinkedIn, and Instagram. This information may involve your interactions with our and their services and aggregated analytics, aiding in our site and service improvement, information dissemination, and trend analysis. We may also gather aggregated data for fraud detection and prevention.

Your personal data may be shared with various recipients, including:

• Our affiliates, third-party vendors, manufacturers' representatives, partners, and service providers. For instance, we might share personal information with these entities to facilitate product deliveries or drop shipments, assist with order completion, secure pricing, collaborate on design registrations, check product availability, enhance our services or website security, conduct advertising and web analytics, fulfill orders, conduct market research, or support contests, sweepstakes, promotions, surveys, or webinars. Additionally, personal information may be shared with parties who process data for reasons outlined in this Privacy Notice or as communicated to you when your personal data is collected. This includes sharing data with third-party partners like Sift, who help in detecting fraud, security threats, or other unlawful activities, enhancing website security, and managing disputes. For details on their services, refer to their privacy notice at: https://sift.com/service-privacy.
• Law enforcement, regulatory agencies, government bodies, courts, or other third parties when disclosure is deemed necessary under applicable laws or regulations, to assert or protect our legal rights, as part of legal proceedings, or to safeguard your or others' vital interests.
• Credit reference agencies for identity verification and credit checks when you place an order and, if applicable, for ongoing checks if you maintain an open account with us.
• Potential or actual buyers (including their agents and advisors) in case of a proposed or actual sale, merger, acquisition of our business, or during reorganization, bankruptcy, or change in ownership, ensuring the recipient uses your personal data solely as stated in this Privacy Notice.
• Any other party, given your permission for the disclosure.

The foundation of our processing of your personal data primarily hinges on the nature of the data in question and the circumstances under which we collect it.

Typically, we gather personal data from you when it's necessary for fulfilling a contract with you, when processing aligns with our legitimate interests without being outweighed by your rights, or when we have obtained your consent.

For inquiries or additional details regarding the legal grounds for our collection and utilization of your personal data, please reach out to us using the contact information provided in the "How to Contact Us" section.

We utilize both our own and third-party technologies, including cookies, web beacons, and pixel tags, collectively referred to as "Cookies," to gather personal information about you. This helps us enhance service quality, understand user engagement with our site (tracking clicks, cursor movements, and screen captures), and deliver specific advertisements tailored to your interests, known as “Targeted Ads.” For more information on our Cookie practices, including types, purposes, and management, please refer to our Cookie Policy.

Your personal data may be used to support the delivery of Targeted Ads, from which you can opt out by making a request. For details on opting out of Targeted Advertising as per legal guidelines, see the section below on opting out of personal information sales or sharing for advertising purposes.

To augment our website and services, we engage various third-party providers for tasks like website development, hosting, and analytics, such as Google Analytics, which informs us about our site usage and helps target advertisements for our services and products. Information about you may be collected and shared according to the privacy policies of these third parties.

Google, Inc. uses collected data to analyze website usage, generate activity reports, and integrate with other Google services, customizing advertising networks based on your site visits and other online activity. Google's privacy policy can be found at https://policies.google.com/privacy?hl=en, with further details on data sharing and privacy here: https://www.google.com/policies/privacy/partners/ and here: https://support.google.com/analytics/answer/6004245?hl=en.

To opt out of Google Analytics data collection, you can download and install a browser plugin from https://tools.google.com/dlpage/gaoptout, which instructs on setting an opt-out cookie to prevent future data collection by Google Analytics on this site and browser as long as the opt-out cookie remains installed.

Similarly, Facebook outlines the data it collects for advertising purposes and opt-out procedures at: https://www.facebook.com/settings?tab=ads and https://www.facebook.com/policy.php.

Partners IT Group safeguards your personal data with specific technical and organizational strategies. These measures are carefully chosen to offer protection appropriate to the level of risk associated with processing your personal information. Specifically, Partners IT Group's website uses Secure Sockets Layer (SSL) encryption to secure online transactions. Orders through Partners IT Group require a browser that supports SSL; when supported, your browser will automatically switch to secure mode during purchases. For those whose browsers do not support SSL or who prefer different ordering methods, please refer to the Ordering FAQs for alternative options.

For any concerns regarding our website’s security, please email us at security@partnersitgroup.com.

Your personal data might be transferred and processed in countries outside of your home country, which could have different data protection regulations, sometimes offering less protection.

Our web servers are based in the USA, while our affiliated entities and external service providers and partners are distributed globally. This implies your personal data may be processed in any of these locations.

To ensure your personal data remains safeguarded in line with this Privacy Policy, we've adopted measures such as the European Commission's or the UK's Standard Contractual Clauses for transfers where necessary, available upon request. Similar measures have been arranged with our external service providers and partners, with more details available on request.

We determine the duration for which we keep your personal information based on factors such as: its ongoing relevance; the necessity to retain records to prove our compliance with obligations; the time frame within which legal claims might be brought; statutory retention periods; guidance from regulatory bodies; or the nature of our relationship with you, including your consent, and our legitimate operational or compliance needs (for instance, to deliver services you've requested or to meet legal, tax, or accounting obligations).

Should there cease to be a valid business reason for processing your personal information, we will either erase it or make it anonymous. If neither action is feasible (for example, if your data is stored in backup systems), we will securely store your personal information, segregating it to prevent further processing until we can erase it.

Occasionally, our processing of your personal data may lead to automated decisions that have a legal or similarly significant impact on you.

Such automated decisions are made solely through computer processes (utilizing software algorithms) without human intervention. For instance, we employ automated decision-making to prevent fraudulent activities. To protect individuals affected by these processes, we restrict our use of automated decision-making to fraud prevention and ensure mechanisms are in place for individuals to seek human intervention.

If you are subject to an automated decision, you have the right to request a review by a human. Should you wish to exercise this right, please reach out to us as outlined in this document.